Neatgear has cocked up its cloud management service, losing data stored locally on ReadyNAS devices’ shared folders worldwide – and customers have complained to The Register about only being informed four weeks later.

This week, the San Jose-based networking business sent an email to customers, seen by The Register, confirming that an “outage” affecting ReadyCLOUD, the free service for its network attached storage offering, caused the storage systems to disconnect from the cloud service and be marked as deleted at the end of March.

Compounding the issue, as part of a clean-up process, Netgear decided that when a ReadyCloud account is marked as closed, the NAS holding that account’s home folder should be deleted along with all of the data it was holding.

As one user complained to The Register: “In practice, accounts are generally deleted from the NAS admin screen by the user and a big warning flashes up to tell you that all data will be deleted. In this case, as the glitch was server side, no warning was presented and loads of people found that their home folders and data had mysteriously been deleted, by the looks of it, at the command of Netgear.”

Source: Netgear says sorry four weeks after losing customer backups